Terms & Conditions
Custom Cake Boxes do not offer next day delivery. Normally orders are dispatched in 10-12 working days, within UK. Our normal shipping charges are for UK mainland only. For all Channel Islands and other countries inside Europe and outside, please discuss with sales representative. Our final invoice will contain taxes, shipping charges and there will be no hidden cost. We understand that parcels are important but due to weather and other issues, deliveries can be delayed and damage. Please contact our shipping agent directly (DHL, FedEx or Royal Mail normally) for shipping related issues once the order has been shipped. The customer agrees that the ownership transfers to customer upon shipment. This means that the risk of loss, damage and title for such items pass to you (customer/purchaser/buyer) upon delivery to the carrier. Custom Cake Boxes will not accept any claim or responsibility. It is sole responsibility of customer to check items, and apply for claims/mishandling to the carrier.
Policy and Procedure for Accepting Shipments:-
To protect you from liability, do not sign delivery receipt until shipment has been inspected thoroughly. Refuse to accept the shipment/carton if damage is visible. We cannot help you file a claim for any damage or missing items discovered after delivery receipt is signed. Your custom packaging orders can be delivered from any of our warehouse across the globe i.e it can be from New York, Lahore, Sydney or London offices. This depends on the quantity. priority and nature of your order. If for any reasons your parcel incur any custom or duty charges please pay directly to our shipping agent as soon as possible to avoid delays. Kindly share your receipt for the Duty and Customs payment, so it can be reimbursed by us.
Returns and Refund Policy:-
All of our manufactured products are custom made and have No Resale Value. All sales are Final. CAREFULLY REVIEW EVERY DETAIL OF THE DIGITAL PROOF before making payments and approving your order for manufacturing. Once a digital proof is approved by customer by replying to email or chat, Custom Cake Boxes is not responsible for any copy, design errors including misspellings, date or colour variations. The digital proof colours may vary with actual manufactured product due to digital screens and human eye colour variations. Once manufacturing has been started, customer is responsible for paying entire amount for that order along with shipping charges and taxes. In some cases, refund may be extended to the customer if no work has been done by Custom Cake Boxes on that order. Kindly note that such refund would be adjusted to cover a minimum cancellation charges of 25% per job. Custom Cake Boxes cannot be held responsible for damage to its products due to unforeseen or uncontrollable weather circumstances and also by the shipping company. All complaints must be registered within 3 days of receipt of your final order. Please note in most cases minimum of 14 working days will be required to investigate claim. In addition, 7 working days will be required to process the refund. Photographic references will mostly be required to conclude the complaint. It is the responsibility of the customer to return the rejected or unacceptable pieces to our designated warehouse at their own expense.
Custom Cake Boxes accepts Bank Account transfers or Cash deposit to our bank accounts with reference. Orders will only be processed once Cheque, Cash or bank transfer funds are completely accessible by Custom Cake Boxes. For limited use, we also offer Paypal options for more convenience to our customers. Since our orders are purely customised and have no Resale value, therefor, Customer cannot request for refunds with Banks, Paypal or other financial authority once order has been approved for manufacturing.
Return Policy for Samples for Review:-
All samples sent to CCB for artwork and product review will be held in storage for 7 working days before disposal ( 3 days for fresh food and flammable items) . It is the responsibility of customer to send special delivery return envelopes/boxes with the samples along with recipient name and address. There is an additional handling charge of £11 to return samples. If customer wants to use our postage service kindly inform customer support staff in advance.
Note:- Terms and Conditions are agreed if the user is using this website. Custom Cake Boxes have the rights to modify and change these terms and conditions without prior notice.